frequently asked questions (FAQ)
Products and fit
Are your products CE certified?
Yes, all our protective products meet the relevant European safety standards and are CE-approved . Specific certifications (such as EN 1621-2 for back protectors or EN 13688 for protective clothing) are listed on the product pages.
Why do I need snowboard protection?
Snowboarding involves risks, whether you are a beginner or experienced. Protection reduces the chance of injuries from falls, such as bruises, fractures or scrapes. It also gives you more confidence to try new tricks or go faster, knowing that you are well protected.
What types of protection are essential for snowboarding?
The most essential protection consists of a helmet and wrist guards. Especially for beginners, impact shorts (crash pants) for your hips and tailbone are indispensable.
In addition, back protection is highly recommended, especially if you ride a lot in the park or go off-piste. For extra safety, you can also think of elbow and knee pads.
How do I choose the right size protection?
The right size is crucial for optimal protection and comfort. Measure yourself according to the size charts that you can find on each product page. Protection should fit snugly, but not pinch or restrict your freedom of movement. If in doubt, contact us for personal advice.
Does protection fit under my snowboard jacket and pants?
Yes, all models are ultra-thin and designed for a close fit under a snowboard jacket or pants.
Are your protectors also suitable for skiing and mountain biking?
Certainly – the protection meets the same standard and works equally well for skiers and mountain bikers.
Materials and maintenance
What is the difference between RE ZRO® and D3O® Zero™?
RE ZRO® is biodegradable (3–5 years) and 100% recyclable. D3O® Zero™ is made from recycled D3O waste streams and hardens on impact. Both are lightweight, breathable and Level 1 certified.
How long does a back protector last?
Average 3–5 seasons with heavy use. Replace when foam feels hard or cracked.
Can I wash snowboard protectors?
Yes. First remove the protective part if possible, close the zippers and wash at 30 °C with mild detergent, preferably by hand. Air - do not tumble dry.
How do I store my back protector outside the season?
Store flat or hung in a dry, cool place; avoid direct sunlight and extreme heat.
Order and pay
How do I place an order?
You simply place an order by adding the desired products to your shopping cart. Then go to the checkout, fill in your details and choose a payment method to complete your order.
What payment methods do you accept?
We offer the most commonly used payment methods such as
iDEAL, Bancontact, Klarna, PayPal, Visa, Mastercard, Google Pay and Apple Pay.
Can I pay afterwards?
Yes, via Klarna Pay Later
Shipping and delivery
What are the shipping costs and delivery times?
Shipping costs and estimated delivery times can be found on our Shipping & Returns page. These may vary depending on your location and the shipping method you choose. You will always receive a tracking number once your order has been shipped.
When will my order be shipped?
An order placed before 15:00 will be shipped the same day. Orders received by us after 15:00 will be shipped the following day.
Do you ship internationally?
Yes, we ship worldwide
Which carriers do you use?
Our standard carrier is DPD. Worldwide and occasionally in Europe we use PostNL (local postal service), DHL and Fedex.
Returns and warranty
Can I return or exchange?
Yes, within 14 days of receipt, you can register your return with us via info@snowboardprotection.eu. You then have another 14 days to return your order, unworn and with labels, to our address. Return costs are for your own account.
How quickly will I get my money back?
Within 2 working days after receipt and inspection of the return shipment, we will credit the amount due. We do this via the payment method that you used for your order.
What warranty do I have?
On almost all our products you have a 2 year factory warranty on production errors. Contact support for the procedure.
